Retain trusted users with age verification

Frequently Asked Questions

• Why do I need to upgrade my current age verification?

  Governments tightening regulations for online transactions and increasing fines for businesses that fail to perform sufficient KYC and age checks. For example, ecommerce businesses with age-restricted goods may not be able to operate if they cannot verify the person who is receiving the items. Using an identity verification solution gives you more assurance that a person purchasing items or a subscription are who they are, and the age they are because they provide ID documents and a video selfie.

• What types of companies do you provide age checks for?

  Passbase currently serves companies in a range of age-restricted industries to meet compliance requirements and user safety needs. Using identity verification that has an age check increases the assurance that a user is not only the age they are, but who they say they are. Companies that use Passbase come from industries such as online gambling and sports betting, gaming and eSports, adult content, online retail for age-restricted goods such as tobacco and alcohol.

• Is your age verification quick and easy to use for my customers?

  Passbase's age verification is part of our user-centric identity verification flow. Customers can complete the verification in a few steps in under a minute. Your customer can submit ID documents types you accept and take their video selfie. That's it. If you like, you can add additional documents and checks as well. Our platform is also available in 15 pre-translated languages, which you can also customize the copywriting for if you like. For businesses concerned about friction for conversion, we also recommend doing an age check after the initial sign-up, such as at the point of transaction or to unlock restricted store areas or features.

• Can your age verification also check for player fraud in eSports and online gaming?

  Yes! Passbase's identity verification solution comes with liveness detection built-in. Every person performing identity verification has to submit both an ID document and perform a video selfie challenge to do a face match helping companies perform user verification, reduce player fraud and ghost accounts. The information from the ID document provides information for bank-grade KYC compliance and also includes the date of birth for age verification, which helps companies legally sell adult-only games to customers. Passbase's identity verification powers leading gaming platforms such as ZEBEDEE, Z League, and OneUp.

• How can I use age verification to sell age restricted goods?

  The FDA regularly issues warning letters and fines to retailers who illegally sell e-cigarettes and vapes to minors. New regulation in the US now requires an adult signature to receive vape products. Online stores only requiring that a customer enters their birthdate, or using a credit card as an age check proxy, do not meet age verification standards. Smart online retailers create closed sections of the store that's only available for shoppers who have verified their identity. Passbase's hosted web link enables online stores to powered by platforms like Shopify, Magento, and WooCommerce to insert a button into their store and create special tags for shoppers who have completed the identity and age verification process. Food delivery apps can also differentiate themselves by offering customers age verification to unlock alcohol purchases. Passbase has mobile, web and server-side integrations to give a native in-app experience.